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Selling: Service that Helps Sell – 2014 Results

Selling: Service that Helps Sell – 2014 ResultsAt Delta Dental of Wisconsin, we pride ourselves on our experienced staff’s ability to deliver prompt, accurate, and local service. The fact that our Benefit Center is a multiple-time recipient of Purdue University’s BenchmarkPortal Center of Excellence Certification is a testament to the exceptional level of service to which we hold ourselves.

We strive to give everyone the attention and service they deserve. Whether it’s taking care of claims quickly and accurately or answering questions on the first call, we give customers our personal best.

The 2014 numbers are in! And we hope we’ve made your job a little easier. Our performance in key service areas averaged:

  • Average Claim Turnaround: 99.73% within 14 calendar days
  • Inquiries Resolved on First Call: 98.73%
  • Financial Payment Accuracy Rate: 99.9%
  • Claims Processing Accuracy: 99.89%
  • Telephone Response Time: within 21 seconds
  • Member Satisfaction: 91%

We continue to monitor and improve our metrics to ensure your customers receive the service they deserve.

In This Issue

Resources: Social Media – the New Norm

Update: 2015 Small Group Sales Contest – the Simplicity of Choice

Trends: Where the Brand Stands

 

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