Great Service
Our agent and customer service sets the standard.
Easy Renewals
Groups that choose Delta Dental stay with Delta Dental. On average, we retain more than 97% of subscribers annually. So renewals are smooth and easy for you.
Delta Dental of Wisconsin sales staff will provide you with timely materials to assist in group renewals and hands-on assistance when you need it. We're there when you need us!
Customer Service |
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|---|---|---|
| Average time for connection of a phone inquiry to a Benefit Advisor |
15 seconds | |
| Phone inquiries resolved on first contact by a Benefit Advisor |
99.98% | |
| Written inquiries resolved within 5 calendar days | 99% | |
Claims Processing |
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| Average claim turnaround in calendar days | 3 | |
Processing Accuracy |
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| Financial accuracy (the total amount of claim dollars paid correctly divided by the total claim dollars paid) |
99% | |
| Claim accuracy (the number of correct claims processed divided by the total number of all claims processed) |
99% | |
Enrollment Processing |
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| Average number of workdays to update eligibility once complete information is received |
3 | |
| Average number of work days to produce ID card and return to customer with 98% accuracy |
4 | |