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 Professional Relations Representative

This position is responsible for recruitment of dentists, the development of external relationships with dentists and to provide support services to the Professional Services Staff.

Responsibilities include:

• Recruit and administer Wisconsin dentist network including:
• Assist in development of annual PR plan including dentist communication plan and special projects to support external relationships
• Recruit new dentists to Delta Dental network
• Negotiate best provider network contract for dentists
• Maintain ongoing relationship with network dentists and their office staff
• Interview/discussion with dentists choosing to terminate contract
• Notify patient of provider termination process
• Investigate and resolve dentist contract noncompliance
• Maintain NPF knowledge base for coordination and compliance
• Assist Professional Services with credentialing/re-credentialing
• Communicate externally and provide education including:
• Develop curriculum and present workshops for Dental office/clinic staff
• Develop curriculum and present university and technical school student dental training programs
• Support and present P.A.N.D.A. Program
• Coordinate and be present at health fairs and conventions
• Assist with budget development and analysis relative to the corporate strategic plan
• Support resolution of issues with groups, agents, provider offices and internal customers, including direct problem solving and referrals to Professional Relations
• Investigate fraud and abuse as requested through dental site visits and office audits
• Assist with testing of Advantech system projects and enhancements related to dentist records, website and electronic services
• Understand and communicate current DDPA policies and procedures
• Special projects and other duties as needed

Qualified candidates for this position will have:

• Associate's degree in business or related field and 3-5 years of business related dental experience with office management, recruiting and training (or equivalent combination)
• Possess a valid driver license and meet Delta Dental of Wisconsin's driver requirements
• Must have knowledge and proficiency in employee group benefits, dental terminology and procedures, administrative processing policies, contract structure and language, and claims processing system
• Computer skills with demonstrated proficiency in MS Office Suite applications
• Strong customer service orientation; ability to handle escalated or more technically complex situations
• Strong interpersonal, written and oral communication skills
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks
• Must be well-organized and attentive to detail
• Experience working in a team-oriented, collaborative environment
• Curriculum development, presentation planning and delivery skills

Director, Account Management

The Director, Account Management position is responsible to manage all activities servicing accounts and their primary subscribers. The director is responsible for renewal of Delta Dental's large and small group accounts.  The position is also responsible for sales activity as it relates to the additional lines of coverage to current customers.

Responsibilities include:

• Develop, monitor and adjust account management strategies towards goals and objectives, ensure efficiency and provision for excellent customer satisfaction
• Direct sales forecasting activities and set performance goals for account management function
• Develop effective use of customer management relationship (CRM) software to maximize effectiveness of sales efforts
• Direct sales account staff in the day-to-day management of their accounts; manage workflow
• Develop and implement account management policies and procedures
• Plan and approve Human Resources recommendations to include hiring and training of motivated sales staff that focus on developing strong customer relationships and meeting sales and retention goals. Develop and coordinate sales incentive plan.
• Conduct performance management of staff
• Develop and communicate key messages to staff; schedule and facilitate department meetings
• Meet with key clients, assisting account executives with maintaining relationships
• Distribute clear and comprehensive communications to sales staff, brokers and external customers when procedures are updated or policy changes affect benefits; provide training for broker/agent network
• Develop and oversee the stewardship plan for our key customers
• Oversee preparation of and make renewal presentations to key brokers and group decision makers
• Promote interdepartmental cooperation by developing and maintaining a team environment and act as a resource for questions regarding products and services
• Recommend product positioning, packaging and pricing strategy to produce the highest possible long-term market share
• Works effectively with the Acquisition Team and the Service Team to manage the on boarding and retention of accounts
• Work with the Vice President, Sales & Marketing to develop and coordinate annual corporate sales and marketing plan
• Develop key metrics, prepare monthly sales reports, review and analyze sales performance against programs, objectives and plans and implement necessary actions
• Work with director, marketing to plan market research initiatives and adjust marketing strategy to meet changing market and competitive conditions
• Develop and manage account management budget
• Special projects and duties as assigned

Qualified candidates for this position will have:

• Bachelor's degree in marketing, business, education, public administration or healthcare administration and 5- 7 years of progressive people and functional management experience in the insurance industry or other business to business service/financial field
• Must have Wisconsin Health Insurance license
• Well versed in the operations of group benefits carriers, including knowledge of enrollment, billing, claims processing and customer service functions
• Possess a valid driver license and meet Delta Dental of Wisconsin's driver requirements
• Excellent communication skills, written and oral, as well as strong interpersonal skills
• Ability to effectively present information and respond to questions from various audiences
• Demonstrated analytical and problem solving skills are required
• Excellent group facilitation skills, human relations skills, oral and written communications and public speaking skills are required
• Proficiency with MS Office and proprietary software applications
• Dexterity of hands and fingers to operate a computer keyboard and mouse or to handle other computer components

Submit your resume in confidence by Friday, February 17, 2012.

Quality Assurance Analyst

The Quality Assurance Analyst is responsible for testing new or modified software programs.  This will include the writing and executing test plans, tracking of issues identified and working with development staff to correct issues prior to production release.  The Quality Assurance Analyst is also responsible for supporting the user quality assurance process as well as training business users on new or modified applications.

Responsibilities include:

• Develop and establish quality assurance measures and testing standards for new applications, products and/or enhancements to existing applications throughout the development/product lifecycles
• Create and execute test plans to ensure that applications meet business requirements and system goals, fulfill end-user requirements and identify existing or potential issues
• Track issues identified while executing test plans
• Verify and revise quality assurance standards as needed
• Collaborate with software/systems personnel in application testing, such as system, unit, regression, load and acceptance testing methods
• Make recommendations for improvement of applications to system analysts and programmers
• Communicate test progress, test results and other relevant information to project stakeholders and management
• Cultivate and disseminate knowledge of quality assurance best practices
• Act as a liaison between development staff and customers to provide customer service
• Special projects and duties as assigned

Qualified candidates for this position will have:

• Two years experience in a software quality assurance position or working with Delta Dental's proprietary software (Advantech system)
• Knowledge of software development or scripting a plus
• Strong knowledge of software testing best practices and methodologies
• Extensive experience with core software applications
• Direct hands-on experience with ad hoc query programs, automated testing tools and reporting software
• Proven data analysis, data verification and problem-solving abilities
• Computer skills, including experience with MS Office Suite applications
• Excellent written and oral communication skills
• Excellent listening, presentation and interpersonal skills
• Able to prioritize and execute tasks in a high-pressure environment
• Keen attention to detail
• Experience working in a team-oriented, collaborative environment
• Ability to operate a computer keyboard, mouse and other office equipment

Programmer

The Programmer is an entry level role that is to maintain and/or build software applications in both a web and mid-range environment; including coding and testing of software programs and applications in PHP, Java Script and RPG IV.

Responsibilities include:

• Design, code, install, test, debug and document applications according to specifications in a web and mid-range environment
• Design, develop and update databases as they relate to web and mid-range applications
• Update web pages to ensure site accuracy and currency
• Diagnose and troubleshoot problems within existing web and mid-range applications
• Special projects and duties as assigned

Qualified candidates for this position will have:

• Associate Degree in computer science or related field and/or a minimum of 1-2 years equivalent work experience
• Understanding  in a variety of mid-range programming languages including RPG IV, ILE, Free Format RPG and CL
• Understanding of Internet programming languages, including JavaScript, PHP, HTML/CSS and shell scripting
• Understanding of database development, including MySQL, DB2, MSSQL Server and ODBC
• Understanding of Change Management software concepts
• Knowledge and understanding of a formal SDLC process
• Experience with IBM System i relational database and operating systems
• Experience working both independently and in a team-oriented, collaborative environment
• Strong written and oral communication skills; ability to communicate effectively with non-technical staff and with members of interdisciplinary teams
• Self-motivated and directed
• Analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks
• Strong customer service orientation
• Ability to operate a computer keyboard, mouse and other office equipment

Submit your resume in confidence by Friday, February 17, 2012.

 Network Engineer

The Network Engineer is responsible to ensure the stability and integrity of Delta Dental voice, data, video and wireless network services. This is achieved by planning, designing and developing local area networks (LANs) and wide area networks (WANs) across the organization and business partner companies. In addition, this position will participate with the installation, monitoring, maintenance, support and optimization of all network hardware, software and communication links. This position may also analyze and resolve end user network hardware and software issues as required.

Responsibilities include:

• Design, configure and deploy LANs, WANs and wireless networks, including servers, Cisco routers, hubs, switches, UPSs and other hardware. Provide recommendations for near and long-term capacity needs
• Monitor, test and report on network performance; troubleshoot problem areas as needed
• Create and maintain documentation of network configuration, mapping, processes and service records
• Experience with server and workstation maintenance, implementation, administration and troubleshooting including VMware and SAN technologies
• Assist with installation, configuration, maintenance and troubleshooting of end user workstation hardware, software and peripheral devices
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines and other network appliances; support remote user connectivity, including business partner companies
• Manage servers, including database, email and print servers, including operating systems/software
• Develop, implement and maintain procedures for network security, administration, usage and business recovery
• Conduct research on network products, services, protocols and standards to keep abreast of developments in the networking industry
• Recommend, schedule and perform software and hardware upgrades, improvement and purchases
• Support VoIP infrastructure and its associated software, including call management systems, voicemail and interactive voice response. Monitor and identify capacity and performance issues for VoIP traffic to ensure efficient, uninterrupted operation of telephony systems.
• Negotiate with vendors, out-sourcers and contractors to secure infrastructure-specific products and services
• Special projects and duties as assigned

Qualified candidates for this position will have:

• Four-year degree in computer science or two-year associate degree and 5 years work experience
• Proven experience with LAN and WAN design and implementation
• Strong hands-on technical knowledge of telephony, network and PC operating systems
• Good interpersonal and oral communication skills
• Ability to conduct research into networking issues and products as required
• Self motivated and directed
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks
• Experience working in a team-oriented, collaborative environment
• Ability to operate a computer keyboard, mouse, small power tools and miscellaneous office equipment

Submit your resume in confidence by Friday, February 17, 2012.