August 20, 2008

Are these products available in other states?

Delta Dental of Wisconsin is affiliated with the nationwide Delta Dental Plans Association. We can offer plans tailored to your organization's needs throughout all 50 states. Your employees will have access to the nation's largest dental network and to a centralized claims processing system that assures prompt and accurate payment of your group's claims.

How do I know if our employees will have access to Delta Dental network dentists?

Delta Dental uses a sophisticated computer mapping system called GeoAccess to match locations of providers in our networks with employee locations nationwide. The software compares the two and produces hard copy maps to illustrate the geographical relationships. It also provides the information in list form with distances shown in miles between employees and the nearest Delta Dental provider.

Where is Delta Dental's claims processing center?

Our claims processing center and corporate offices are located at 2801 Hoover Road, Stevens Point, WI 54481.

Does Delta Dental offer a toll-free number where our employees can get their questions answered?

Delta Dental's nationwide toll-free number is 800-236-3712.

What is the minimum size group you insure? Is there a maximum size?

Delta Dental offers benefit plans for groups in two size classifications:

  • Groups with 2 to 99 employees.
  • Groups with 100 or more employees (there is no maximum size).

Delta Dental does not offer individual plans.

How is enrollment transferred - hard copy, tape or diskette?

Delta Dental's enrollment processing system can accept all three of these formats.

What kind of cost containment reporting is available?

Standard reports include:

  • Executive summary
  • Customer service statistics
  • Benefit plan comparisons
  • Monthly activity
  • Member age distribution
  • Claims by coverage category
  • Dentist selection patterns
  • Cost management savings
  • Renewal summary

Special reports available on request at no additional charge:

  • Subscriber statistics
  • Charges billed by age
  • Claims by member status
  • Dentist payment distribution
  • Claim lag