Current Job Opportunities - We Continue to Grow!

Project Manager

The role of the Project Manager is to plan, execute and deliver projects according to strict deadlines and within budget.

Responsibilities include:

Define and manage project scope, goals and deliverables that support business goals in collaboration with management and stakeholders
Develop full-scale project plans and associated communications documents
Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
Where required, negotiate with the resource manager for the acquisition of required personnel
Identify and resolve issues and conflicts within the project team
Identify and manage project dependencies and critical path
Determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas
Proactively manage changes in project scope, identify potential crises and devise contingency plans
Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work
Conduct project lessons learned and create a recommendations report in order to identify successful and unsuccessful project elements
Provide support to end-users on use of the Project Portal
Special projects as assigned

Qualified candidates for this position will have:

Associate’s degree in Business or related field and 5 years project management experience required; Bachelor’s degree preferred
Knowledge of project and portfolio management principles
Experience working in a team-oriented, collaborative environment
Ability to present ideas in business-friendly and user-friendly language
Ability to conduct and direct research into IT issues and products as required
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Reacts to project adjustments and alterations promptly and efficiently
Ability to apply conflict resolution management skills
Ability to bring project to successful completion with multiple and competing interests
Strong oral, written and interpersonal communication skills
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
Ability to operate a computer keyboard, mouse and other office equipment

Submit your resume in confidence by Friday, May 31, 2013.

Billing & Enrollment Representative

This position is responsible for the entry and maintenance of enrollment and billing functions.

Responsibilities include:

Responsible for premium entry, daily maintenance, generating invoices and corresponding late notices, new business enrollment, group transfers, terminations, e-claims and routes
Responsible for assisting with the quality assurance function for the team and maintaining production standards within the quality assurance guidelines
Respond to inquiries relating to enrollment and billing issues. Customer service may be provided by telephone, web, email or other type of communication
Participate in team meetings
Audit cash receipts versus enrollment records
Test electronic enrollment file and processing
Assist with special projects and duties as needed

Qualified candidates for this position will have:

Responsible for premium entry, daily maintenance, generating invoices and corresponding late notices, new business enrollment, group transfers, terminations, e-claims and routes
Responsible for assisting with the quality assurance function for the team and maintaining production standards within the quality assurance guidelines
Respond to inquiries relating to enrollment and billing issues. Customer service may be provided by telephone, web, email or other type of communication
Participate in team meetings
Audit cash receipts versus enrollment records
Test electronic enrollment file and processing
Assist with special projects and duties as needed

Submit your resume in confidence by Friday, May 31, 2013.

Director, Technology Advancement

The Director, Technology Advancement’s primary responsibility is to create and maintain a technology advancement program. This position will work with the IT leadership team to plan, coordinate, direct, and design infrastructure, web, and system improvement activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. The Director, Technology Advancement will work closely with decision makers in IT and other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

Responsibilities include:

Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies
Direct the design and development of the technology advancement program and infrastructure
Staff and assign technology advancement roles and responsibilities
Meet with decision makers and end users to define business and operations requirements and system goals
Perform cost-benefit and return on investment analyses for proposed changes to aid management in making implementation decisions
Project manage major initiatives involving system or infrastructure change
Where necessary, evaluate system support to ensure it aligns with business processes, tactical planning, and strategic vision
Review performance of IT systems to determine operating costs, key performance indicators, productivity levels, and upgrade requirements
Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems
Develop bid requirements for all hardware and software upgrades, reviews submitted bids for compliance with stated requirements, and makes the appropriate award
Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware based on department needs
Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts
Oversee negotiation and administration of applicable vendor, outsourcer, and consultant contracts and service agreements.
Direct web development team and infrastructure team, including planning and approving human resources recommendations and performance management of staff
Assist in the development of testing requirements and back out plans for new systems
Regularly reports on progress, measure and plans of technology advancement program to management, partners and team
Constant awareness of market trends, strengths, needs, and risks building confidence in advancement direction
Provide leadership to committees and participate in national initiative for Delta Dental Plans Association
Special projects and duties as assigned

Qualified candidates for this position will have:

Bachelor’s degree in computer science, information systems or business administration with 5 years information technology experience
Master’s degree in any of these fields with technology as a core component preferred
Three years’ experience in information technology strategic planning, business analyst/systems analyst role in a complex business and systems environment, as well as project management experience required
Experience with systems design and development from business requirements analysis through day-to-day operational management
Knowledge of business processes, management, budgeting, and business office operations
Understanding of project management principles
Knowledge of information technology systems, hardware platforms, enterprise software applications, applications development, infrastructure requirements, system features and integration capabilities
Ability to motivate team to produce quality work products within tight timeframes and simultaneously manage multiple projects
Provide leadership, coaching and mentoring to staff
Demonstrated ability to apply information technology in solving business problems
Ability to manage multiple, concurrent projects
Excellent written, oral, and interpersonal communication skills
Ability to present ideas in business-friendly and user-friendly language
Ability to effectively prioritize and execute tasks
Ability to conduct research for development of technology solutions as required
Self-motivated and directed; proven analytical and problem-solving abilities
Experience working in a team-oriented, collaborative environment
Ability to operate a computer keyboard, mouse, and other office equipment

Submit your resume in confidence by Friday, May 31, 2013.

Individual Dental Plan (IDP) Sales/Service Representative

Spanish speaking candidates encouraged to apply.

This position is responsible for supporting the sales and service objectives established for the Individual System Platform (ISP) products and maintenance of enrollment and billing functions.

Responsibilities include:

Develop and maintain a thorough working knowledge of ISP products and services
Responsible for providing benefit design information and closing the sale of the individual dental products
Follow-up with prospects/customers to provide additional information to facilitate the sales process
Provide customer service relating to benefit plan options, general plan inquiries and other issues as required
Responsible for daily maintenance, billing processing, payment transaction issues and renewals
Responsible for maintaining production standards within the quality assurance guidelines
Respond promptly and professionally to inquiries relating to enrollment and billing issues. Customer service may be provided by telephone, web, email or other type of communication
Participate in team meetings
Assist with special projects and duties as needed

Qualified candidates for this position will have:

High school diploma or equivalent, with two years of insurance sales related business experience
Sales and inbound/outbound contact center experience required
Must have or be willing to obtain Wisconsin Life and Health Insurance license within 3 months
Computer skills, including experience with MS Office Suite applications
Ability to actively listen and understand information to direct consumers to appropriate product
Ability to communicate information clearly and confidently so others will understand
Strong interpersonal, written and oral communication skills
Self-motivated and directed
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks
Must be well-organized and attentive to detail
Persuasive selling skills with strong customer service orientation
Experience working in a team-oriented, collaborative environment
Ability to operate a computer keyboard, mouse and to handle other computer components

Submit your resume in confidence by Friday, May 31, 2013.

Benefit Advisor

This position is responsible for responding to telephone inquiries from subscribers, dental office staff, agents/brokers and employers, and also provides claims processing services.

Responsibilities include:

Respond promptly and professionally to inquiries from subscribers, dental office staff, agents/broker and employer group representatives via telephone, email, web chat and mail within established performance standards
Request refunds due and maintain pending file utilizing follow up and collection procedures
Process adjustments to paid claims
Manage coordination of benefit process
Manage correspondence, which may involve research, and documentation of resolution
Process pended claims according to processing policies and group contracts
Participate in team meetings
Assist with special projects as needed

Qualified candidates for this position will have:

High school diploma or equivalent, with two years of insurance business or related customer service inbound call center experience
Ability to operate a computer keyboard, mouse, and to handle other computer components
Computer skills, including experience with MS Office Suite applications
Strong interpersonal, written and oral communication skills
Self-motivated and directed
Analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks
Must be well-organized and attentive to detail
Strong customer service orientation
Experience working in a team-oriented, collaborative environment

Submit your resume in confidence by Friday, May 31, 2013.